Frequently Asked Question

Hema Q does ship internationally. To learn more about our international shipping policy and to see which countries we ship to, please click here: International Shipping.

All orders are packaged securely with the utmost care. All shipments are shipped fully insured excluding items shipped to addresses not covered by our shipping policy. Packages are shipped with the return address under a pseudonym to protect the confidentiality of the contents within. 

All our packages are carefully and discretely wrapped, typically in brown or white corrugated boxes and do not to give any indication as to the contents inside.

Yes! Please check out our Hema Q Gold & Silver Investing Guide.

Yes, please visit our Hema Q Gold and Silver IRA page to learn more about purchasing Gold, Silver, and other precious metals inside of your IRA.

Once your order is placed it cannot be changed. Please see our Terms of Use.

We offer a flat rate shipping and insurance of $9.95 per order. If your order is more than $250 you will see a free shipping option at checkout. International orders are quoted separately per order and location. For more information, please see our Shipping Policies.

Unfortunately, orders cannot be combined as the process is automated.

You are unable to cancel your order after the order is confirmed without order cancellation charges and possible market loss differential. Please see our Terms of Use for complete details.

Hema Q only makes available the address of our corporate office headquarters for payment processing and does not make public our order fulfillment or precious metal storage physical address. Therefore, you are unable to pick-up locally. We apologize for any inconvenience.

Hema Q is only required to report sales transactions which fall under the IRS Form 8300 requirements. Hema Q is required to report any buyback transactions that fall under 1099-b requirements.

Yes! Hema Q offers secure, segregated depository storage at the most competitive storage rates in the industry. Please give our bullion team a call to discuss how we can assist your storage needs. Click here for details.

Monday-Friday – 8 a.m. to 5 p.m. EST

If your package has lost or missing items, please take photos of all the packaging, contents, shipping label, and invoice before contacting and call Hema Q within 3 business days. Please do not throw any of the packaging away as items could accidentally have been discarded with the packaging. We will start an investigation on our end. Please call us at or email us.

We ship all purchases via UPS, Parcel Pro, Fedex or when required, via armored transportation such as Brinks or IBIs. Packages are fully discreet and our liability until signed for.  Processing orders takes 1-2 days, and shipping usually takes 2-7 days within US territory and up to 20 days for international shipments. Orders paid for by wire transfer will be shipped quicker than orders paid by check. We ship to many overseas locations.  Ask your Hema Q specialist for information.

Orders are shipped using insured USPS, UPS, and FedEx. Each package is fully insured and may require a signature upon delivery. Processing orders takes 1-2 days, and shipping usually takes 2-7 days within US territory and up to 20 days for international shipments. Orders paid for by wire transfer will be shipped quicker than orders paid by check. We ship to many overseas locations.  Ask your Hema Q specialist for information.

Orders do not always require a signature but will ship fully insured regardless of signature requirement or lack thereof. If you would still like to guarantee your order ships with a signature, you can call our customer service team add a signature upon delivery.

Sales tax laws vary from state to state. To view a full list of states that collect sales tax on precious metals view our Gold & Silver Sales Tax page. For additional information regarding sales tax please refer to our Terms of Use.